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PLANNING & MANAGEMENT


FOR KIDS

Learn about hurricanes, earthquakes and other natural disasters. Play games. Read stories. Become a Disaster Action Kid. This web site, brought to you by FEMA, introduces elementary-age students to ways they can prepare for disasters, how to react during a disaster and how to make themselves feel better afterward. The site changes all the time. Come visit! www.fema.gov/kids


A NEW CAMPUS SAFETY WEBSITE

CAMPUSAFE™ is a comprehensive site providing a unique, single point-of-contact for campus safety, risk management and emergency management staff to find Y2K and business recovery planning information. Site features a monthly newsletter with a focus on key issues challenging campus safety. You can find emergency management tools ranging from draft plans, procedures, and checklists to software services, safety equipment and communications services. Specific campus-focused vendors are showcased, along with useful seminars and trade shows. Visit www.disasterrecoverynet.net.


RECOVERY PLANNING FOR MANUFACTURING OPERATIONS

The manufacturing recovery plan should, as a minimum, cover the following:

  • Emergency procedures to deal with the initial period of the incident
  • The recovery organization/teams and their roles and responsibilities (The Incident Command System should be considered as the basis for the Recovery Management Organization.)
  • Checklists, action plan and decision matrix to facilitate recovery functions and decisions
  • Several recovery scenarios and possible recovery strategies. These can range from the use of alternative locations, to the use of competitors’ facilities or products. The intent with the recovery strategies should be to maintain the viability and integrity of the company rather than any one individual item or goal.
  • Procedures for conducting a situation assessment
  • Reconstruction/repair procedures that will be utilized, whether these will be the company’s standard procedures or special procedures such as fast track/design build (This will also detail procedures for handling the necessary permits and coordination with local authorities.)

The considerations have been excerpted from an article written by Melvyn Musson, to read the article, click here. For more information on this topic call the Musson Consulting Group at (314) 461-0536.


GOOD IDEAS BOOK

To meet the growing needs of disaster educators nationwide, FEMA is expanding its Good Ideas Book to include additional information and case studies on the most effective approaches to disaster education. Anyone with knowledge of unique partnerships, volunteer projects, or innovative approaches to disaster education is asked to send a short summary to Ralph Swisher, FEMA, at (202) 646-3561; e-mail: Ralph.Swisher@fema.gov


CONSULTANT CHOICE IS CRITICAL TO BCP SUCCESS

A good consultant will:

  • Provide unbiased professional observations and recommendations on the status of your organization's Business Continuity Program
  • Save your project team and departments time by providing guidance, examples, and advice based on years of experience
  • Direct the project activities along the critical path so that the project stays on track
  • Train your people so they are self-reliant.

For more information on this topic call Strohl Systems, King of Prussia, PA, (610) 768-4120.


EIIP VIRTUAL FORUM

The EIIP Virtual Forum, a communications and networking tool for the emergency professional, fosters partnerships and interactive dialogue through 'live chats' and Mail Lists. Partners are from government, business, academia, and voluntary organizations/NGOs.

Check out the EIIP Virtual Forum and browse through current and past activities to get a sense of history, growth and vision. The forum is online a minimum of three times a week with chat capability available to our Partners upon request for committee and Board meetings, etc.

Tuesdays, 1:00 PM Eastern Time: Informal round table discussion led by partners.

Wednesdays, 12:00 Noon Eastern Time: Formal discussions that rotate from the virtual library, virtual classroom, EIIP panel room, to the technology arena.

Thursdays 8:00 PM Eastern Time: Informal mutual aid discussion. Covers all topics and issues. Come prepared to share your problems and success stories.

Login for all sessions: http://www.emforum.org/vforum/formchat.htm. Contact Avagene Moore. (amoore@emforum.org) if you have questions. Phone: (931) 762-4768 Fax: (931) 762-7359.


BEFORE YOU PLAN ON THE WEB

Moving your continuity planning tool into the Web Browser world may not be as simple and straightforward as you think. To ensure success, the following questions must be answered by your company or organization and then asked of the product vendor:

  • What Browser does your company support?
  • What version of that Browser is supported? Note: Some products are developed for a particular release level that your company may not support.
  • Will your company support applications using ActiveX? Note: many companies disable it in the Browser or in the Firewall.
  • Will your company support Java or Java Script?
  • Does your company support Plug-ins?
  • What database is supported (SQL Server, Sybase, ORACLE)?
    Note: Most companies will only allow products that use their corporate database standard.
  • Will the product support the inclusion of text documents in your plan? Note: Many plans include text documents/word processing that the product will need to support.
  • Can the product publish the plan?
  • Can the product print your whole plan with one keystroke? Note: Publishing is not printing. Find out how easy or difficult it is to print a complete plan.
  • Will the Browser product interface to your current plans? Note: Do you intend to retype all of your existing plans into this product, or do you envision it as another method of building and maintaining your current plans?

For more information on this topic call Strohl Systems at (610) 768-4120.


INFORMATION TECHNOLOGY & TELECOMMUNICATIONS


COMPONENTS OF A SUCCESSFUL LAN DISASTER RECOVERY PLAN

By Leo Wrobel

The Eight R’s of a Successful Recovery Plan

STEP ONE: Reason for Planning.

  • Protect human life
  • Recover critical operations
  • Protect competitive position
  • Preserve customer confidence and good will
  • Protect against litigation

STEP TWO: Recognition.

What happens if someone spots water coming under the door to your equipment room at 3 a.m.? Do the security guards know who to call and how to report trouble? Concerns to address in the recognition phase are:

  • Initial reaction procedures to a disaster report
  • Notification procedures for police, fire, medical
  • Notification procedures for management

STEP THREE: Reaction.

Once someone sounds the alarm, what then? Who handles security? Who talks to the media? Who is an employee and who is a looter?

  • Mobilizing the EMT (executive management team)
  • Filing of initial damage assessment reports to the EMT
  • Assisting EMT in preparation of statements
  • Opening a critical events log for audit purposes

STEP FOUR: Recovery.

  • Modified signing authority for equipment purchases
  • Procedures for getting cash
  • Procedures for maintaining physical security
  • Procedures for arranging security at the damaged site
  • Procedures for finding and getting to the recovery center (maps!)
  • Procedures for arranging security at the recovery center

STEP FIVE: Restoration

  • Coordination of restoration of the original site
  • Restoration of electronic equipment
  • Reloading of software
  • Restoration of power, UPS, common building systems
  • Replacement of fire suppression systems
  • Rewiring of the building
  • Restoring the LAN
  • Restoring the WAN connections

STEP SIX: Return to Normal

  • Testing procedures for new hardware and software
  • What constitutes a successful test (before recommitting production)
  • Training operations personnel
  • Training employees
  • Scheduling migration back to original site
  • Coordinating return to original site

STEP SEVEN: Rest and Relax

  • Schedule compensatory time off
  • Make visits to employees in rehab from stress

STEP EIGHT: Re-evaluate and Re-Document

  • Review your critical events log
  • Evaluate vendor performance
  • Recognize extraordinary achievements
  • Preparing final review and activity report
  • Aid in liability assessments

About the Author
Leo Wrobel is CEO of Premier Network Services. The above was excerpted from the article entitled: "Components of A Successful LAN Disaster Recovery Plan" (click here to go to it). For more information on this topic call (972) 228-8881.


IS MANAGERS SURVEYED ON STATE OF INFORMATION MANAGEMENT

For a fourth consecutive year, EMC Corporation asked independent research firm FIND/SVP to conduct a study among senior information systems (IS) managers around the world. The purpose of this study was to collect opinions on the current state of information management across the enterprise.

The 1998 survey finds IS managers are facing a new wave of information from a new breed of distributed computing platforms, those running the popular Windows NT operating system from Microsoft Corporation. Faced again with integrating large amounts of data from yet another distributed computing platform, IS managers are searching for a unifying force that will enable them to effectively manage, protect, integrate and leverage all of their corporate information.

Key Findings Include:

  • Corporations worldwide continue to see a rapid increase in the amount of information they are generating and storing.
  • Most of this new information is being created by new on-line applications, data warehouses and Internet/Intranet applications.
  • More than 70% of the companies surveyed report rapid growth in the amount of Windows NT-based information they are generating.
  • Three-quarters of the IS managers surveyed are concerned about their ability to properly manage Windows NT information dispersed throughout their companies.
  • More than half of those surveyed say they move and share information between mainframes, UNIX systems and their Windows NT-based systems.
  • IS executives are facilitating this information sharing by consolidating their data. More than 90% of the companies say their consolidation efforts are increasing.
  • IS managers believe that better information management, protection and sharing are the major benefits of data consolidation.
  • Storage Area Networks (SANs) have emerged as a new method of data consolidation with nearly half the companies considering or implementing a SAN.
  • Of the several ways to implement a SAN, most favor centralization versus dispersing storage systems on the network.
  • Enteprise Storage Networks (ESNs) extend the functionality of enterprise storage to a SAN. The survey respondents feel the primary benefits of an ESN are easier information sharing and management.
  • Backup remains a concern for IS executives. A majority feel the most effective backup tools are the ones which eliminate downtime.

For more information on this survey, go to News and Events on EMC’s web site at www.emc.com


DEVELOP YOUR DISASTER RECOVERY PLAN, THEN TEST IT

Disaster Recovery testing allows companies a number of abilities:

  • Verify that procedures make sense amid the evolving personnel, technology, methods, priorities and infrastructure of a typical company
  • Ensure procedures are effective, which allows updating and improvement of the DR plan
  • Make sure personnel are prepared and familiar with procedures and their execution
  • Train recovery team and alternates in recovery responsibilities
  • Coordinate between the off-site data security vendor and the hotsite

For more information on this topic contact Data Base, Inc. at (800) 800-8110 or visit www.dbi.com.


FIREWALLS AND NETWORK SAFETY

By Robert Ferguson

In today’s business environment, the data living on your LAN can be your most precious business asset. With the exponential growth of the Internet, companies that do business on the ‘Net’ face increasing security threats to that asset. If you are not there yet, you most likely will be soon, and you must ask yourself – is it safe?

Before you connect your local network to the Internet, it is important that you define a Network Security Policy and implement a firewall. The firewall you choose should be determined by your policy definitions/decisions and will become your security foundation.

The firewall is a system that creates a boundary between two or more networks – most often your private "trusted" LAN and the public Internet. The firewall blocks unauthorized users from gaining access to the internal network or any of its components, while permitting authorized users to perform required functions with as little interference as possible. The two most common firewalls are Filtering Gateways and Applications Level Gateways (Proxy Servers).

PROXY SERVERS

Proxy Servers are application level systems that run on top of another O/S (such as UNIX or NT) and sit on the network perimeter preventing any direct connection between the internal (trusted) and the external (untrusted) resources. The proxy’s host address is the only one visible to the outside and doesn’t allow any IP packets from the Internet to show up on the local IP network.

Typically, a proxy gateway is taught each application which the local network users need to run on the Internet – so it will only recognize/run those specific applications. This is considered a very secure approach but other issues that should also be considered include: system performance- as the number of nodes to be serviced climbs into the thousands, performance can become discernibly affected; Connectivity – because each service requires a proxy, the number of available services can be limited; Innovation – the latest applications may not be introduced/available to LAN users as quickly as they are developed.

FILTERING GATEWAYS

Packet Filtering Gateways are network level systems that require every packet to pass through the firewall device. As they pass, the firewall examines every packet to determine if it violates security, comparing it to a list of rules before deciding if it should be forwarded or not. Most modern packet filtering code defaults to forwarding all packets ("that which is not expressly prohibited, is permitted").

To enable the filtering, a set of rules must be defined. Typically you can specify rules which can grant/deny access based on the source IP address of the packet, the destination IP address, the source or destination port number of the packet, or the packet type (TCP, UDP, etc.). The filtering firewalls are fast, generally inexpensive, and provide flexibility regarding new applications and protocols. On the downside, once access has been granted to a host on the internal network any internal network security weakness might be exploited. Also, filtering rules are complex, and can be difficult to test to ensure that you are covered against all unwanted intrusions.

Whichever approach you choose it should be based on a thoroughly considered and developed Network Security Policy that takes into consideration:

  • The resources you are trying to protect
  • From whom are you trying to protect them
  • The possible threats

About the Author
Robert Ferguson is the Manager of Operations and Services at Pirelli Tire Corporation, New Haven, CT.

This nugget was originally printed in the CAPS 1998 Spring Newsletter. For more information on this topic, please call CAPS at (800) 542-2773 or visit their web site at www.capsbrs.com.


INSURANCE: "THE DISASTER RECOVERY PLAN OF LAST RESORT"

This informative paper was written and published for information technology departments by Contingency Planning Research, Inc., a division of Eagle Rock Alliance, Ltd. Here are some highlights of the paper:

  • Disasters Cost More Than You Think!
  • Mixing Technology Assets With "Real" Property, The Tragic Error
  • How Does Your Policy Rate? (Answering these ten questions will help you know where you stand)
  • Types of Insurance Available
  • Ten Steps to Developing An Effective Insurance Response Plan
  • Tips for Placing a Loss Claim

For more information on this topic call Eagle Rock Alliance, Ltd., a management consulting firm specializing in technology consulting, business reliability planning and research at (973) 324-1800 or visit www.eaglerockalliance.com.


FACILITY ISSUES


"TEN QUALITIES OF A WELL-PROTECTED PROPERTY"

This booklet, published by Factory Mutual, discusses the fundamental principles of loss prevention with emphasis on management and employee commitment. This booklet stresses the partnership approach one needs to take with their loss prevention consultant to preserve property and prevent business interruption. The ten qualities are:

1. Commitment to Loss Prevention
Concerned management, wishing to endorse an effective loss prevention and control program, should demonstrate its support by putting the objectives, procedures, responsibilities and accountabilities of such a program into writing. A formal policy statement conveys the company’s commitment to loss prevention and encourages employee involvement and enforcement of loss prevention measures.

2.Suitable Construction
A building’s inherent construction type plays a major role in determining the extent of fire exposure it can withstand. The proposed occupancy of a building is another important factor in the building design and in choosing construction materials.

  • When a building contains highly hazardous occupancies or is several stories high, fire-resistant materials such as reinforced concrete or protected steel frame, are desirable.
  • Store flammable liquids and other materials which present an explosion hazard in detached buildings.
  • Design roofs to withstand loading from snow, ice and rainfall. Adhere to seismic standards in earthquake zones.

3. Protection Against Exposure Hazards: Fire, Windstorm, Flood, Earthquake and Collapse
A complete loss prevention and control program also should take into consideration hazards posed by conditions outside the facility. Exposure hazards created by nearby buildings or outside storage can be devastating. Protect your building by providing adequate distance between buildings.

4. Sprinklers Where Needed
The backbone of a workable loss prevention and control program for any property with combustible storage or special hazards is automatic sprinkler protection. In addition to automatically detecting and controlling or extinguishing a fire, sprinklers can also initiate and transmit an alarm. A properly designed system eliminates excessive water damage.

5. Adequate Water Supply
To be effective, sprinklers must always be supplied by water, adequate both in volume and pressure. Keep in mind that occupancy changes – adding new buildings or extensions – may increase your water supply requirements.

6. Special Hazards Protected
Many industrial operations involve special hazards that require additional safeguards beyond sprinkler protection and normal construction features. Flammable liquids, combustible dusts, flammable gases and hot work – cutting, welding, grinding and soldering, for example – deserve special attention.

7. Good Housekeeping
One key component in any loss prevention program is good housekeeping, which involves all employees. Some basic steps include prompt waste disposal and proper material-handling practices – especially in storage areas.

8. Regular Inspections
Another step toward the well-protected property is to establish regular, recorded inspections of fire protection equipment. Physically trying locked or sealed valves periodically is essential.

9. Maintenance of Buildings and Equipment
Inspecting fire protection equipment is not enough. Institute a regular preventive maintenance program for buildings and equipment. Some basic safeguards against electrical ignition include checking electrical connections for tightness and inspecting electrical equipment. The electrical and physical operating environment should keep equipment clean, cool and dry.

10. Emergency Organization and Public Fire Department
An EO includes eight key functions, for which facility employees should be trained. They are as follows:

The publication is available from Factory Mutual in a variety of languages. To order, call FM Order Processing at (781) 255-4681. FM offers a variety of publications and training seminars. For a complete listing, consult the latest edition of FM’s Property Loss Prevention Resources catalog (P6603). ©1997 Factory Mutual Engineering Corp. Condensed and reprinted with permission. All rights reserved.


PROTECTING YOUR BUSINESS FROM EARTHQUAKES
Anchor Large Equipment Properly

Courtesy of the Federal Emergency Management Agency

To control the vibrations created by heavy equipment, many businesses install such equipment on spring-loaded platforms or mounts, known as vibration isolators. Isolators are designed to absorb the vibrations created by the normal operation of the equipment but not the excessive movement that can occur during an earthquake. Earthquake forces, coupled with the weight of the equipment, can stretch the isolator springs beyond their ability to rebound. As a result, the isolators can fail, equipment can be overturned, utility line connections can be broken, and workers may be injured.

In earthquake hazard areas, anchoring equipment directly to the floor or another suitable part of the building is preferable to mounting equipment on vibration isolators. If isolators are used, they should be securely anchored and they should be equipped with snubbers. Snubbers allow small motions resulting from normal-operations of the equipment but prevent the equipment from moving beyond the limits of the springs during earthquakes.

TIPS

Keep these points in mind when you anchor heavy equipment:

  • The multipurpose isolator system is designed to absorb equipment vibrations resulting from normal operations and to prevent excessive motion during an earthquake. Systems of this type can be used for newly installed equipment and as replacements for existing isolator systems that do not include snubbers or other restraints.
  • Equipment mounted on vibration isolators must be able to move freely. Be sure to use flexible connections wherever utility lines, piping, and ductwork are attached to the equipment.
  • Before anchoring equipment to floors or walls, make sure they are strong enough to resist earthquake forces.
  • Tall pieces of equipment with narrow bases are more likely to overturn during earthquakes and will therefore need additional anchoring.
  • Equipment suspended from the ceiling must also be braced to resist earthquake forces.
  • The equipment manufacturer or dealer may be able to provide or recommend mounting methods and hardware for use in earthquake hazard areas.

To obtain copies of this and other FEMA documents, call FEMA Publications at (800) 480-2520 or visit www.fema.gov.


GUIDELINES FOR FIRE AND SMOKE DAMAGE REPAIR

The National Institute of Disaster Restoration Guidelines for Fire and Smoke Damage Repair is a ground-breaking presentation of recommended practices that have been adopted by insurance adjusters and leading restorers through the US and Canada. A valuable reference and training tool. Covers all aspects of restoration, glossary of terms and index. The guide is available for a fee. For information call (800) 272-7012.


PLANNING FOR TEMPORARY POWER

Most of us take utility power for granted. Unfortunately, disasters can cause interruptions in electricity. One option for preparing for these electrical outages is to install an automatic emergency power generator system. These generators can be permanently mounted in industrial, commercial, telecommunication and residential applications to protect people, business and property.

Look for these key features:

  • Fully automatic operation via an automatic transfer switch with engine start and stop
  • 7-day exerciser to test system operation weekly
  • Automatic shutdowns for overspeed, low oil, high temperature, low coolant and over crank to protect the engine
  • Battery charger to ensure the battery is always fully charged
  • Main circuit breaker to protect the generator from overload
  • Hour meter to monitor use and schedule maintenance
  • Sound attenuated, weather-proof enclosure for quiet operation
  • Easy access for serviceability

Finally, be sure that local, factory approved technical and service assistance is available. Factory warranty is usually validated only when an approved dealer provides installation and initial start-up.

For more information on this topic, call Generac Power Systems at (414) 544-4811.


COMMUNICATIONS & RESPONSE -- HUMAN CONCERNS


GUIDE IN THE EVENT OF A LABOR STRIKE

This FREE booklet, "Guide in the Event of a Labor Strike", written and published by Special Response Corporation can serve as a guide to management and attorneys involved in labor law, work stoppages, and strikes. It focuses primarily on Economic Strikes. However, it pinpoints general considerations and policy decisions, which have a broad application. Included are three elements of a plan:

1. Pre-strike planning
2. Strike operations planning
3. Post strike intelligence

Also included is a checklist, containing 35 items which will help you determine if your company’s contingency planning is adequate. To obtain a copy call (410) 494-1900.


DEALING WITH THE MEDIA: THE SEVEN CARDINAL RULES

1. Speak in sound-bites, about 10 seconds.
2. Say something positive in every answer.
3. Say the name of the organization in every answer.
4. Never say any form of "no comment."
5. Never go "off the record."
6. Never lie, not even the "little white lie."
7. Never get angry with a reporter. They always have the last word!

For more information on this topic, call Bill Patterson, Reputation Management Associates at (614) 486-5000.


PREPAREDNESS BOOKS

Here are some useful books on personal and family emergency preparedness.

ARE YOU READY?: YOUR GUIDE TO DISASTER PREPAREDNESS
By the Family Preparedness Network, Inc., 124 pgs.
This guide will better prepare you to protect your families and neighbors in the event of a disaster. Included are several emergency checklists and tips for creating an escape plan.
To order, call (801) 359-1118 or fax (801) 359-1117.

EMPLOYEE EARTHQUAKE PREPAREDNESS FOR THE WORKPLACE AND HOME
By The American Red Cross, 9 pgs.
For ordering information, write Golden Gate Chapter, American Red Cross, 1550 Sutter Street, San Francisco, CA 94109.

MAKING THE BEST OF BASICS: FAMILY PREPAREDNESS HANDBOOK
By James Talmage Stevens, 257 pgs.
This book will teach you how to live from your own personal resources for up to a year. It includes charts, tables, recipes and many other resources that will help ensure your family is prepared for disaster.
To order, call (210) 695-4200 or fax (210) 695-9460


KEY EMPLOYEE SUPPORT NETWORK

How can you keep your key employees working after a disaster? One idea is the use of a Key Employee Support Network (KESN), sometimes otherwise known as the "family SWAT team." The KESN can also be useful when the disaster situation involves only the company’s facility. As essential employees will be happier if there is a support network, those can respond/help with the family’s day to day needs.

The intent of the KESN is to provide a designated group of employees who can respond to the key employee’s homes, assess what assistance is needed, provide that assistance, monitor the situation and provide any additional assistance.

In addition, key employee’s families are encouraged to develop and participate in CERT or NERT (Neighborhood Emergency Response Teams) for their area to provide immediate assistance until the KESN team is able to respond and work with the CERT/NERT.

Activities of the KESN may include temporary repairs, assistance with children and pets, medical supplies, food supplies, transportation, etc. There will also be a need for good, regular communication between the employee and their family.

The KESN function may also be charged with providing financial assistance, hotel accommodations or other temporary relocation.

The specific KESN requirements incorporated in the company’s plan will vary depending upon the company’s needs, the impact of such needs on key employees and the types of hazard that could affect the area.

For more information on this topic call the Musson Consulting Group at (314) 461-0536.


CHEM-BIO.COM'S RESOURCE CENTER

Visit www.chem-bio.com to read articles about weapons of mass destruction, chemical weapons improved response program, emergency medical services protective ensembling testing, and more.


DAVID BALDWIN’S TRAUMA INFORMATION PAGES

These Trauma Pages focus primarily on emotional trauma and traumatic stress, including PTSD (Post-traumatic Stress Disorder), whether following individual traumatic experience(s) or a large-scale disaster. New information is added to this site about once a month. www.trauma-pages.com


SAVE COALITION
Volunteer Damage Inspection Program

The SAVE Coalition is comprised of Volunteers (architects, professional engineers, and other qualified training individuals) organized to assist in the structural assessment and visual evaluation of buildings subsequent to an earthquake or other catastrophic events. For membership and training information, please contact Ed Gray (573) 526-9131 or Joe Randazzo, St. Louis County Office of Emergency Management at (314) 579-4214.

Article proposals should be submitted in specified format by July 1, 1999. For information on the required format, please click here, or e-mail your requests to: webmaster@disaster-resource.com. Call (714) 558-8940, Fax: (714) 558-8901.


WEAPONS OF MASS DESTRUCTION

The full text of the report by the Commission to Assess the Organization of the Federal Government to Combat the Proliferation of Weapons of Mass Destruction is now available online at www.senate.gov/~specter/


NATURAL HAZARDS INFORMER

Written by practitioners and researchers, each issue of the new Natural Hazards Informer from the Hazards Center is intended to provide comprehensive, state-of-the-art information about a specific aspect of natural hazards research, policy, or management practice.  For example, the inaugural issue, by floodplain management experts French Wetmore and Gil Jamieson, is entitled "Flood Mitigation Planning:  The CRS Approach."

The Informer, which will be published irregularly as sponsorship becomes available, is intended to be used by all persons interested in mitigation of natural hazards and thus is being sent to all subscribers of the Hazard Center's regular printed newsletter, the Natural Hazards Observer.  There is no need to subscribe separately to the Informer.   The Observer and Informer are free to persons in the U.S. and cost $15 per year elsewhere.  Subscriptions should be directed to the Hazards Center Publications Clerk, Natural Hazards Research and Applications Information Center, Campus Box 482, University of Colorado, Boulder, CO 80309-0482, (303) 492-6819; fax: (303) 492-2151; e-mail: janet.krockel@spot.colorado.edu.

Printed copies of the first Informer are no longer available, however it is available on-line.  To see "Flood Mitigation Planning: The CRS Approach" go to the Hazards Center Web site on the World Wide Web, http://www.colorado.edu/hazards, and click on the Informer, or simply go directly to http://www.colorado.edu/hazards/informer/infrmr1/infrmr1a.htm.

 
 
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