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For Immediate Release
October 18, 2004
Companies Deliver Computer Telephony Powered Customer Relationship Management Productivity Suite To The Automotive Industry In One Converged, Web-Enabled Solution
In a move to deliver the most affordable, comprehensive
communications solution available to the Automotive Industry, Strategic
Connections Inc. and VoiceGate Corporation have joined forces to deliver
a suite of productivity and call management tools designed specifically
to assist Automotive Dealers to sell more vehicles and increase customer
retention. Other benefits dealers will realize from the use of this
product will be: increased service traffic; reduced advertising expense;
workforce optimization and process execution; and ultimately, an improved
bottom line.
This new automotive suite of Customer Relationship Management
(CRM) tools tracks and measures advertising response; records telephone
conversations and networked screen activity while providing instant
wireless desktop messaging; call accounting and telephone system activity
reporting; automated customer dialing, contact and update campaigns;
and speech based call routing, facilitating better managed customer
contact and activity reporting. This is all managed through a single
web-based CRM consol designed specifically for, and tested in, automotive
retail outlets.
“VoiceGate Corporation is a world leader in delivering
call processing and voice recording computer telephony integrated
hardware and software solutions for virtually any phone system – Strategic
Connections is a manufacturer of industry leading, web based, contact
management, measurement, and productivity software. The two companies
have co-joined their technologies to deliver a Best in Class automotive
CRM solution giving car dealers all the tools necessary to better
manage their workforce, customers, and advertising campaigns” says
Michael Bacon – Director of Automotive Solutions – VoiceGate Corporation.
“This new converged technology fills a void within the Automotive
CRM market - a market which has long awaited a fully integrated, low
cost solution that connects and cross-references who’s calling into
and who’s calling out of the dealership with CRM initiatives and deliverables.
This ensures corporate advertising dollars are being effectively distributed
and that the contact essential to customer satisfaction and retention
are actually taking place. What all of this means is: automotive dealers
can now definitively measure the return on their CRM investment and
identify its direct impact on their bottom line, that before now,
was difficult to quantify” says Bacon.
The two companies envision this combined solution to
quickly gain traction in the automotive vertical by delivering an
affordable suite of tools to car dealerships who wish to better manage
and measure communications between their customers and front-line
employees: this is accomplished by adding the Strategic Connections/VoiceGate
“layer” on top of their existing communication and computing infrastructure.
This “layer” will empower the automotive dealer’s management, sales,
service, finance, leasing, accounting and used car departments to
become a cohesive, well coached, interconnected team focused on improving
customer relationships through a simple-to-use, web based access point.
Contact
Michael Bacon — Director of Automotive Solutions
(905) 513-1403 / (800) 668-2387
mbacon@voicegatecorp.com
www.voicegate.com
About Strategic Connections
Corporation
Strategic Connections, developers of Napoleon
CRM, have successful partnerships with several automotive dealers,
dealer groups and automotive manufacturers including Mercedes-Benz
Canada Inc*., as well as several sales and marketing oriented Corporations
outside of the automotive vertical. Napoleon CRM is an easy to use,
automated Sales and Customer Management software customized to support
business processes, increase marketing opportunities, and maximize
profitability.
About VoiceGate Corporation
VoiceGate Corporation, founded in 1978 is an
innovative leader in the voice processing, call logging, and instant
wireless messaging industry. VoiceGate is a privately owned Canadian
corporation with its head office located in Markham, Ontario. It also
has offices in the United States and India. Sold and supported worldwide,
its powerful Integrated Communications Server family of products incorporates
leading edge, standards-based modular system architecture and years
of customer design input. Working with its partners (Bell Canada,
Intel, and Nortel Networks*) to deliver “best in class” communication
solutions, its products offerings cover virtually all messaging and
call processing applications. From speech enabled voice automated
attendants to integrated instant wireless messaging, call accounting,
emergency preparedness dialing engines and voice logging, VoiceGate
has a solution to fit the smallest SOHO application to the largest
most complicated central office based installations. VoiceGate’s diverse
customer base includes government, ISPs, education, military, medical,
hospitality, public safety, utility, transportation, and thousands
of small to mid sized business.
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