Responders Learning How To Answer Tweets For Help

The Red Cross has found in an online survey of 1,058 people that the public is increasingly using social media to call for help in emergencies.

In an article on the Washington Post website, Susan Kinzie says that according to the survey, police and fire departments are using social media to issue warnings but “most are not ready to respond to electronic distress calls.” The survey said ninety percent of first-responders said they are not adequately staffed to monitor and rapidly respond to incoming messages.

But responders are open to explore these challenges and will discuss them this Thursday at the Red Cross headquarters in downtown Washington along with technology experts “and at least one social media swami,” says the article. The American Red Cross received tweets from people trapped under collapsed buildings after January’s earthquake in Haiti but wasn’t equipped to effectively answer those pleas.

To read the Washington Post article, click here:
http://www.washingtonpost.com/wp-dyn/content/article/2010/08/11/AR2010081105707_pf.html