The Future Role of the Chief Information Officer

Recent talks between industry leaders have specified some of the challenges facing Chief Information Officers (CIOs) and the businesses they work for through 2020. Below are some of the predicted challenges facing businesses and their CIOs.

Cyberspace is the new battlefield, and CIOs will become generals on that battlefield as threats will demand an immediate response through countermeasures and other security programs. This could also lead to a change in the Internet’s current form, as negotiating peering agreements will fall to the CIO and national firewalls will be implemented to keep business relationships across international borders safe from foreign hackers, according to

Outsourcing with AI will become the standard as tech support moves to automated systems provided by robot call takers using speech recognition technologies. The managing of these human-sounding robots will fall to the CIO, who will make all the decisions concerning how support trees will be set up.

The importance of analytics will increase as CIOs try to stay abreast of the newest market trends in order to determine the right technologies, including security, for the business model. Data security and integration will be challenging as more and more of a business’ internal infrastructure will run on the cloud where the security of company data is crucial.

Another trend of the future will be business collaborations conducted on cloud computing, taking place behind a firewall. This, in turn, will lead to the CIOs involvement in the business as they determine how employees use the company’s cloud service. It will be up to the CIO to make a decision about how the company collaborates with other businesses, and they will need to address security issues arising from such interactions.

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