Crisis Communications & Response
From “Shots Fired” to “Shooter Down” and Beyond: A Comprehensive Approach to Managing the Active Shooter Risk
January 2014 | Steve Crimando
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While extreme gun violence in the workplace remains statistically rare, the number of mass shooting incidents in the U.S. has tripled in the past few years. Since the tragedy in Newtown, Connecticut, in December, 2012, there have been twelve more major mass shooting [ ... ]


Social Media: Digital Lessons Learned from Super Storm Sandy
January 2014 | Mary Jo Flynn and Todd J. Jasper
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Credit: Marvin Neuman/FEMA
Perhaps due to the location of Super Storm Sandy and the incredibly media savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In San [ ... ]


Research Report: Emergency/Mass Notification Services
January 2014 | Roberta J. Witty and John Girard
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This information comes from the Gartner Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2013. Definition: Emergency/mass notification services (EMNSs) automate the distribution and management of notification messages to multiple e [ ... ]


Research Report: Crisis/Incident Management Software
January 2014 | Roberta J. Witty and Leif Eriksen
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Credit: Jeannie Mooney/FEMA
This information comes from the Gartner Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2013. Definition: Crisis/incident management (C/IM) software is used to manage the actions of the workforce and oth [ ... ]


Setting Crisis Response, Communication Strategies, and Priorities
January 2014 | James E. Lukaszewski
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In a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy. The operational response goal is to put the focus  [ ... ]


The Role of the Apology in a Crisis
June 2012 | Jane Jordan-Meier
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Apologies have become de rigueur in a crisis today. Sadly, “sorry” has become a word to say “when caught” and it’s rarely meant, because it’s typically the “head” (a.k.a. the Ego) talking. Often the apology only comes when the corporate sponsor, the [ ... ]


From Disruption to Harmony: Harnessing Mobility to Orchestrate Effective Response
June 2012 | Matt Zielinski
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Mobility continues to be one of today’s dramatic trends, with media tablets and mobile-centric applications as the top two technology trends for 20121. Continuous sales growth of Windows Mobile, iOS, Android and Blackberry devices for both personal and enterprise  [ ... ]


Was 2011 the Costliest Year for Emergencies?
June 2012 | Claire B. Rubin and Jessica Hubbard
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Although most didn’t dominate the national news for very long (the exceptions perhaps being the tornadoes in Tuscaloosa, Ala., and Joplin, Mo.), the cumulative effect of these events was substantial. One outcome was the greatly increased workload for public-sector [ ... ]