Crisis Communications & Response
10 Questions to Ask When Choosing an IT Alerting Vendor
January 2016 | Administrator

By Tommy Rainey
Executive Publisher, Disaster Resource GUIDE   [The following article is taken from the recent special edition of the Disaster Resource GUIDE:
IT Incident Response and Communication. This 18-page edition is available in its entirety at the following link: IT Inc [ ... ]

Why Good Managers Sometimes Make Bad Crisis Leaders
July 2015 | Lucien Canton

Decision making in crisis is different Why do your decision making skills seem to desert you during a time of crisis? We see this all the time. Otherwise capable and competent managers appear to self-destruct during crisis, making bad decisions and stumbling in public. Conside [ ... ]

U.S. Prepared for Ebola—10 Patients at a Time
October 2014 | Jane M. Orient, M.D.

[Publisher’s Note: This article was submitted prior to the second nurse’s diagnosis at the Dallas hospital that treated Mr. Duncan. With the CDC’s initiative to contact passengers who were on a Frontier Airlines flight with this nurse on Monday, Dr. Orient’s questions in  [ ... ]

From “Shots Fired” to “Shooter Down” and Beyond: A Comprehensive Approach to Managing the Active Shooter Risk
January 2014 | Steve Crimando
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While extreme gun violence in the workplace remains statistically rare, the number of mass shooting incidents in the U.S. has tripled in the past few years. Since the tragedy in Newtown, Connecticut, in December, 2012, there have been twelve more major mass shooting [ ... ]

Social Media: Digital Lessons Learned from Super Storm Sandy
January 2014 | Mary Jo Flynn and Todd J. Jasper
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Credit: Marvin Neuman/FEMA
Perhaps due to the location of Super Storm Sandy and the incredibly media savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In San [ ... ]

Research Report: Emergency/Mass Notification Services
January 2014 | Roberta J. Witty and John Girard
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This information comes from the Gartner Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2013. Definition: Emergency/mass notification services (EMNSs) automate the distribution and management of notification messages to multiple e [ ... ]

Research Report: Crisis/Incident Management Software
January 2014 | Roberta J. Witty and Leif Eriksen
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Credit: Jeannie Mooney/FEMA
This information comes from the Gartner Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2013. Definition: Crisis/incident management (C/IM) software is used to manage the actions of the workforce and oth [ ... ]

Setting Crisis Response, Communication Strategies, and Priorities
January 2014 | James E. Lukaszewski
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In a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy. The operational response goal is to put the focus  [ ... ]